Information Center
Everything you need to know about setting up and mastering email tracking with JustOpened.
Common Questions
Why is tracking not working?
Troubleshoot pixel embedding and filters.
Data right after sending?
Understand provider scans and caches.
Location Accuracy
How accurate is the location data?
Device Accuracy
How accurate are the tracked devices?
Account & Platform FAQ
Removing data and spam reports.
Can I track unique opens?
Enabling unique IP tracking limits.
Remove specific recipients
Exclude data using the IP blacklist.
Can I export my data?
How to download pixel and URL CSVs.
Technical Concepts
IP, user-agents, and API.
Supported Email Software
Which email programs work with our tracking pixels.
What is GoogleImageProxy?
Why some results show as Mountain View, CA.
Popular Guides
How to track your emails with tracking pixels
Learn the basics of embedding pixels in your outgoing mail.
Control what data you track
Manage IP, User-agent, and Timestamp collection settings.
Setting up a custom domain
Use your own brand domain for tracking links and pixels.
How to prevent tracking yourself
Filter your own activity and team IP-addresses from your data.