Account & Platform Operations

Can I export my tracked data?

Yes, you can export all your analytics and raw interaction logs to CSV files for deep analysis. This includes UTC Timestamps, Masked IP Addresses, Country/City data, and User-Agent Strings.

View Export Guide

How do I remove certain recipients?

If you find that your data is being skewed by a specific internal test or a human recipient whose activity you don't want to track, you can blacklist their IP address in your account settings. This will automatically filter out their activity from both the dashboard and raw reports.

What email programs can I use?

JustOpened is compatible with any email program that allows for HTML embedding. This includes major platforms like Gmail, Outlook, Apple Mail, Mailchimp, HubSpot, and Klaviyo. As long as the platform loads images, our tracking pixel will work.

I have received spam with JustOpened links...

We take spam very seriously and prohibit the use of JustOpened for illegal activities. If you've received unsolicited emails using our service, please contact our support team immediately or use our reporting address (report@justopened.com) with the details of the email.

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